SHIPPING & RETURNS
PRODUCT RETURNS AND PRODUCT DEFECTS/DAMAGES
YOU MUST INSPECT YOUR ORDER UPON ARRIVAL TO ENSURE NO GOODS WERE DAMAGED. If damaged or defective please contact us immediately, but no more than 7 days after receipt of merchandise. We reserve the right to use our discretion as to the carrier to be used on any shipment, but we will always use the most economical & efficient means to ship your order unless you have a preferred carrier, in which case will be used only if the buyer agrees to assume any additional charges or responsibility for packages possibly lost or damaged in transit. Any additional shipping costs incurred will be the buyer’s responsibility.
No refunds will be issued for the cost of shipping.
The details of our return policy are as follows:
The item(s) being returned must be in new and unused condition;
The item(s) must be returned in its original retail packaging, with all hang tags attached, instructions, brochures, parts, and accessories (if applicable);
A restocking fee of 25% is deducted from all refunds;
If an item(s) being returned appears to be used and/or is missing any of its original components and packaging materials, a larger restocking fee is charged. The restocking fee will vary depending on the condition of the returned merchandise;
Products returned in unsellable condition will not receive a refund;
The original shipping charges of the order are not refundable;
The return shipping charges will not be reimbursed;
Any item(s) that originally shipped free to a wholesale customer (under a free shipping promotion), will be credited the product price plus applicable taxes less our incurred shipping cost and the restocking fee; and
The refund will be credited back to the original method of payment.
RETURN & EXCHANGE POLICY
Please inspect the merchandise immediately upon receipt. If you received a defective or damaged product, contact us within 7 business days. Authorization for a return of damaged/defective items will be issued at our discretion. If you received the wrong product or your order is missing a product, please contact us within 7 business days and we will gladly correct our mistake. We will not make any attempt to address complaints of defective or damaged products, incorrect products received or missing products after 7 business days. It is the Buyer's responsibility to inspect the received merchandise
immediately and ensure that all merchandise delivered matches the order.
Returns must be approved by Ivy and Willow and accompanied by Original Order Number & Date of Purchase. Do not ship the item(s) until you receive an authorization email from. After you receive the authorization email, securely pack the unwanted product(s) or the damaged/defective item(s) (along with all of its original components and packaging materials) into a box suitable for shipping. Mail the product(s) with a copy of the order invoice (with the RMA written at the top) to: Ivy and Willow, 80 Meadow Drive, Forsyth, Ga. 31029. We will issue the refund promptly or ship the replacements of the damaged/defective product(s) to you after we receive the returned item(s). Refunds are usually processed within 3 business days after receiving the returned goods.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Ivy & Willow
18A Rumble Rd. Forsyth, Ga 31029